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[ Software Solutions Retail Operations]--

 
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Information Management

With so many customer services, a vast amount of data is collected, providing valuable information about what your customers purchase, how much and often, whether they are brand loyal or not and how they respond to promotions.

The Point of Sale is your primary source for data collection. Every product sold through the POS, discounts, sales, returns with reasons, and special or work orders are captured. For stores utilizing customer tracking, it becomes a more powerful tool. Customer purchase history, balances, credits, discounts and rewards are all easily accessed at the POS.

Unlike the raw data captured from the POS, Category Management Tools allow you to define your products roles for each item you would like to track very closely, gleaning more intuitive information about your store. This data can tell you how your customers shop your store, including whether your products build excitement, reinforce the brand, generate cash or are used to bring traffic into your store, to name a few. Utilizing this data with your floor space can bring about powerful ways to direct your customers to where you would like them to focus their attention.

The Floor Plan coupled with category management data, offers a way to customize product assortments based on shopping activity. Beyond that, you can group specific products together that you would like to compare sales against.

 



If for instance one product in the focus group is put on promotion, sales data on all group items will be captured, allowing you to understand how the related items are affected by the sale. In the end, you will know whether the promotion was profitable or not on a whole, not just whether more sales were achieved for just the sale item.

Armed with so much data, you can zero in on your target customers with customized product assortments, pricing, promotions and loyalty programs, all designed to get your customers back into your store.

The Promotion Zone is where store-wide sales are built, with options to indicate specific active days, times and customer groups. Promotions are simple to create, working directly with your inventory to assign one of the ten available promotion definitions. These definitions range from simple percent or dollar off discounts to more dynamic sales involving multiple products and volume purchases.
A more direct customer offering lies in the Loyalty Programs commonly utilized with store branded customer cards. In this, customer and inventory product groups are cross sectioned and either percentage off discounts or a specific price level is assigned. Eligible products are automatically discounted at the point of sale for eligible customers.

Or use the Incentive Reward Program to ensure your customers come back time and again. To sign up, customers only need to purchase a product(s) assigned to a reward program. Purchases are tracked on the customer’s account and when the specified quantity or specified spend amount for the reward program is reached, customers instantly earn rewards in the form of Free Product, Store Credit, Coupons, and more. Each receipt displays how many/much the customer has purchased and what they have left before earning their reward.
 
A full host of Data Resources rounds out the Retail Operations with flexible security, detailed reports, an integrated time clock, corporate headquarters/client software, and integrated high speed credit card services that automatically batches at the end of the day.

EncomPos Security starts with the use of durable store branded plastic employee cards. Assigned to each associate, the cards represent the level of security and accessibility to specific features. Structured in retail operations, permission controls are defined for each group of employees, determining whether access to features is permitted, and if so, whether authorization by a ranking associate is required or just confirmation of the identity of the logged in associate.

Furthermore, you have the option to record an accessed feature in the Security Checkpoint Log, maintaining a detailed record of the activity, the associate, and any ranking authorizer, as well
  as view the receipt for each transaction. And to really see what’s going on, each register can be viewed from the Retail Operations Transaction Probe, showing in real time, the associate ringing the sale, product’s on the sale, discounts, voids, and tender details. From the probe, instant messages can be sent to the selected register terminal, which the associate must verify with their security card to proceed with the sale. All of this is built into the software with nothing extra to purchase.

For live reporting, the Document Center contains more than 40 reports with original reporting tools such as the Rapid Calendar Selection window, Live Column Sorting, Grouping and Filtering to provide you with the tools to gain a greater insight into your business.
Our Time clock features allows for multiple clock in/out sessions throughout the day. It is located in two spots for easy accessibility from both the POS and Launch Pad. Reports show Hours and Minutes for any specified timeframe along with social security numbers.

EnCorp Headquarters is utilized when a store has more than one location. The primary store is designated as the headquarters and all other stores become clients. The following activities can be created at HQ and pushed to the clients, requiring only one set of data entry and ensuring consistency along the chain: New Products, Price Changes (cost and/or retail), Promotions, Incentive Reward Programs and Catalog Updates are all part of EnCorp HQ.

For those using QuickBooks, we offer a data feed that will create an importable QuickBooks file. EOD Point of Sale Activity includes Net Sales, Returns, Discounts, Paid Outs, Deposits, Cost of Goods Sold, Cash Over/Short figures, Sales Tax, Checks, Redeemable Coupons and Gift Card Usage. Accounts Payable from purchase orders and freight, Accounts Receivable from customer line of credit accounts, Employee’s and employee time sheets, Updates to Line of Credit Accounts, and Supplier Updates are also part of the QuickBooks Data Feed. In addition, QuickBooks users can keep their existing Chart of Accounts.

Keeping up with the latest in technology, we offer high speed Integrated Merchant Solutions by partnering with Sterling Payment Technologies and Chase Payment Tech. Rates are extremely competitive, the level of service is unsurpassed and everything is automated. With 1 to 3 second authorization, your customers will never complain again about waiting for the bank.
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